Employee Engagement: Living a Purposeful Life

Introduction Employee engagement is such a buzzword that it makes headlines in newspaper columns, scholarly reviews and a HR practitioner’s concern. Engaging Staff Businesses everywhere want to get more out of their employees in terms of quantity and quality of work. It is harder in the service and knowledge based jobs and industries than for…

The Customer First

Introduction I posted an article titled “Staff First or Customer First?” In that article, I wrote that if we care for our employees, they will in turn care for our customers. Today, I am writing another article titled “Customer First” because I wanted to straighten out the confusion that is always caused by this simple statement.…

The HR Gold Standard

Quotation “When I was 17, I read a quote that went something like: ”If you live each day as if your last, some day you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If…

Staff First or Customer First?

Introduction I was walking by one of the branch of May Bank in Singapore and noticed that they have a sign that something like this: “We know that if we look after our staff, they will (reciprocate our care by) take great care of our customers” For May Bank, that slogan is not just another…