Hay Guide Chart for Problem Solving

Disclaimer

The Hay Job Evaluation Methodology is a proprietary methodology. You would need permission from the owner of this tool to use it. I document it here for human resource practitioners who for various reasons wanted to know how it works (education purposes).

What is Problem Solving?

Problem solving refers to “self-initiated” thinking required for the job toanalyze, to evaluate, to create, to reason, to arrive at and make conclusions..

Problem solving measures the requirement to use know-how conceptually and analytically. It is circumscribed by standards, covered by precedents or referred to others.

The Dimensions of the Hay Problem Solving Profile Chart

There are 2 dimensions displayed in the Hay Problem Solving Profile Chart. The points from each of these dimensions are added to form the total points for Problem Solving factor.

The first dimension is Thinking Environment, that is the environment in which the thinking takes place. It is the degree to which thinking constrained by rules, methods, procedures, policy, strategy and so on. This dimension is also known as the Freedom to Think. The second dimension is Thinking Challenge, that is the challenge presented by the thinking to be done. This refer to the complexity of the problem encountered,  and the extent to which original thinking must be applied to arrive at solutions.This appears as a vertical column at the left of the Chart.

Levels Short Description Long Description
A Strict Routine / Highly Structured Simple rules and detailed instructions. Thinking within detailed rules, and/or instructions and/or rigid

supervision (by a person or system). Action steps are defined.

B Routine Established routines and standing instructions. Thinking within standard instructions and/or continuous close supervision (by a person or system). Most action steps are defined.
C Semi-Routine Somewhat diversified procedures and precedents. Thinking within well-defined procedures and precedents somewhat diversified, and/or regular supervision. Detailed action is not defined

only the approach

D Standardized Substantially diversified procedures and specialized standards. Thinking within substantially diversified, established procedures and standards, and general supervision. Most problems or cases can be

tackled based on experience, but the most complex will mean getting

advice

E Clearly Defined Clearly defined policies and principles of a discipline. Thinking within clearly defined policies, principles and specific

objectives, under readily available direction from senior management

F Broadly Defined Broad policies and specific objectives. Thinking within broad functional policies and objectives, under

general direction only

G Generally Defined General policies and ultimate goals. Thinking within general policies, principles and goals, under

guidance.

F Abstractly Defined General laws of nature or science, within a framework of cultural standards and business philosophy. Thinking within business philosophy and/or principles controlling human affairs.

Source: (a) Leicestershire County Council (b) Armenian HR Association

Another way to understand the Thinking Environment is to break the description into the following table.

Hay 011

Source: Hay Group

The second dimension is Thinking Challenge. This appears as a horizontal table across the top of the chart.

Levels Description
1 Repetitive Identical situations requiring solution by simple choice of learned things.
2 Patterned Similar situations requiring solution by discriminating choice of things learned.
3 Interpolative Differing situations requiring the identification and selection of solutions through the application of acquired knowledge.
4 Adaptive Situations requiring analytical, interpretative and/or constructive thinking and a significant degree of evaluative judgement
5 Creative Pathfinding situations requiring creative thinking, the development of new concepts and approaches contributing significantly to the advancement of knowledge and thought

Source: (a) Leicestershire County Council (b) Armenian HR Association

Hay 012

Source: Hay Group

Here is the Hay Problem Scoring Guide Chart without the percentage utilization of Know-How in problem solving.

Thinking Challenge
Thinking Environment 1 2 3 4 5
A
B
C
D
E
F
G
H

 

Here is the same Chart showing part of the percentage utilization of of Know-How in problem solving. Step 1, we determine the Thinking Environment to be D and the Thinking Challenge to be 33 percent. This is the %PS.

Thinking Challenge
Thinking Environment 1 2 3 4 5
A 10%

12%

14%

16%

19%

22%

25%

29%

33%

38%

B 12%

14%

16%

19%

22%

25%

29%

33%

38%

43%

C 14%

16%

19%

22%

25%

29%

33%

38%

43%

50%

D 16%

19%

22%

25%

29%

33%

38%

43%

50%

57%

E 19%

22%

25%

29%

33%

38%

43%

50%

57%

66%

F 22%

25%

29%

33%

38%

43%

G 25%

29%

33%

38%

H 29%

33%

 

Problem solving (PS) measures the intensity of the mental process that employs Know How to identify, define and solve a problem. Hence problem solving is treated as a percentage utilization of Know How in the mental process of solving problems. To find the problem solving scores or points, we need to refer to another table with the PS percentage in a vertical column on the left and the Know How scores or points in a horizontal row at the top of the table.

 

KH Points
% PS 50 57 66 76 87 100 115 132 152 175 200 230 264
87% 43 50 57 66 76 87 100 115 132 152 175 200 230
76% 38 43 50 57 66 76 87 100 115 132 152 175 200
66% 33 38 43 50 57 66 76 87 100 115 132 152 175
57% 29 33 38 43 50 57 66 76 87 100 115 132 152
50% 25 29 33 38 43 50 57 66 76 87 100 115 132
43% 22 25 29 33 38 43 50 57 66 76 87 100 115
38% 19 22 25 29 33 38 43 50 57 66 76 87 100
33% 16 19 22 25 29 33 38 43 50 57 66 76 87
29% 14 16 19 22 25 29 33 38 43 50 57 66 76
25% 12 14 16 19 22 25 29 33 38 43 50 57 66
22% 10 12 14 16 19 22 25 29 33 38 43 50 57
19% 9 10 12 14 16 19 22 25 29 33 38 43 50
16% 8 9 10 12 14 16 19 22 25 29 33 38 43
14% 7 8 9 10 12 14 16 19 22 25 29 33 38
12% 6 7 8 9 10 12 14 16 19 22 25 29 33
10% 5 6 7 8 9 10 12 14 16 19 22 25 29

 

Let us say that the score that we had obtained from the Hay Know How Guide Chart is 264. This is the KH Points. When we looked at the cross section of 264 KH Points and 33%PS, we determined the score for Problem Solving to be 87.

 

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